Membership FAQs

I lost my card. 

If you lose your card, go to the Membership Area (open every day except Tuesdays from 11 am to 7 pm) to request a duplicate (€5). 

If your card was stolen, the duplicate will be provided free of charge on presentation of a declaration of theft. 

I can't find my membership in my account. 

You may have used another email address when you created your account. Try to log in using another address. If the problem persists, contact us by phone at +33 (01) 44 78 14 63 (Mondays to Saturdays (except public holidays) from 9 am to 6 pm).

I lost my password 

You can generate a new password from our online ticket office by clicking on connect, then password forgotten.  

I opted for a digital card, can I have a physical card? 

You cannot have both formats. If you have not yet used your digital card, you can contact us to request a change of card. 

I opted for a digital card, how can I get my card? 

Download your card to your phone from your personal space. Under the heading "Tickets", choose your membership, then click on "open mobile ticket" to generate the digital card. 

What are the advantages of the POP’ programme?  

The POP’ programme offers advantages for the entirety of the Centre Pompidou programming and more. Discover all our offers and those of our partners. 

I wish to join the POP’ programme, what should I do?  

Consult all our membership formulas and purchasing options on our website.

My membership expires soon. Do you have a loyalty offer?  

To reward you for your loyalty and to keep you with us, before your membership expires you will receive a re-subscription offer at a preferential rate before your membership expires. It will be accessible in your personal account, under the Offers heading. 

I haven't received any newsletters from the POP' programme. 

Did you agree to receive our newsletters? You can update your preferences in your personal space, under the Profile heading. To receive all our latest news and our exclusive offers for subscribed members, select "I agree to receive emails with news updates from the Centre Pompidou". 

If you received your card as a gift, contact our customer service at +33 (01) 44 78 14 63 (Mondays to Saturdays, except public holidays, from 9 am to 6 pm) or go the Membership Area on site (open every day except Tuesdays from 11 am to 7 pm). 

Where can I find my offers and invitations?  

Go to the Offers heading in your personal account to consult your invitations to events and your reduced rates. You can then download your tickets from the dedicated heading in order to attend your events.

How can I buy a POP’ membership as a gift?

You can make your purchase in the online Membership space or by telephone. Click here for all the procedures.

I want to come with children

If you are visiting the Centre Pompidou as a family with children under the age of 18, you can go directly to the areas without collecting free tickets for them at the ticket office.

I would like to buy a cinema session, what should I do?

To get your free cinema tickets, go to the ticket office one hour before the start of the screening. 
You can also book a session online, at the reduced rate of €3.